Our client is looking for an Inside Sales Representative to do the following: Complete the Customer Acquisition Sales Model. Provide residential customers with a coordinated point of contact for all customer issues. This role contributes to the Company by improving customer satisfaction and adding new revenue.
Primary Duties:
- Sell energy related products and services to residential customers following company standards and policies.
- Responsible for ensuring timely installation of new utility service and for accurately providing related revenue estimates for all assigned residential customer requesting service.
- Expected to navigate multiple computer systems efficiently and accurately, enter data, records transactions while interfacing with the customer.
- Responsible for the collection of contributions in aid to construction, deposit monies and customer information necessary to establish new or upgraded service for residential customers.
- Coordination and/or installation of new or upgraded utility services.
Accountabilities:
- Achieve sales goals as assigned.
- Ensure new customer revenue and load estimates are accurate.
- Create work project documentation packages.
- Daily reporting and updating customer contact information and activities using designated CRM applications.
- Achieve target customer satisfaction levels.
- Cell Phone and Laptop will be provided.
- Training will be provided.
Work Schedule: M-F 8:00a.m.-4:30p.m. Possible weekend and weekday shifted coverage as required.
Education: Bachelor’s degree in Business, Engineering or significant Inside Sales/ Customer Service work experience.
Experience: Minimum 2 years of Customer Service experience in a call center/customer service type environment; HVAC sales/service experience preferred.
Knowledge, Skills & Abilities:
- Excellent communication skills (verbal and written); strong interpersonal skills and problem solving capabilities; strong business acumen and technical competence .
- MS Office Competency – Able to use PC, handheld devices and desktop applications; email; digital content files; understands the concepts of energy economics; residential HVAC equipment familiarity.
